Tailored support packages

We realise that not everyone is the same, hence many of our customers opt for different packages across different departments or machines. Some choose a higher cover package (4 hour response with 4 hour fix) for servers and mission critical machines whilst opting for a lower package (8 hour response) for general machines. We are always happy to discuss tailoring a support model to complement the way you work.

what we're good at..

ORTUS IT Voice and Data is a Solutions Company, providing support and services to clients in a variety of industries on a wide range of computing equipment, which includes, but is not limited to: -

Servers
Entry Level to High End. including: HP,Compaq, Dell, Linux, Sun and NEC.

Personal Computers
All clone and branded Desktop and Workstations.

Printers
Desktop, LaserJet, Inkjet, Line, Dot Matrix.

Networking Equipment
Hubs, Switches, Routers.

Security Equipment
Firewalls, VPN’s, Remote Access.

Software Applications
Operating Systems including Microsoft, Linux and Unix. Office Applications, Email & Internet

Support Packages

what happens when something goes wrong .

All service calls are administered from our computerised control centre. The distribution of engineering resources provides UAE customers with contractual options from 2 Hour Response to a time and materials service for ad hoc work.

Every fault logged by our computerised service desk is allocated a numerical fault number for identification purposes. We will always endeavour to allocate dedicated engineers to customers’ sites, who will become familiar with the sites in order to maximise the efficiency of serving the account.

All engineers are dispatched with a detailed worksheet, which will indicate the grade of service and any other special conditions relating to the arrangement.

The worksheet will be signed off by the customer and a copy retained which will have all the details of times, dates, engineer's details of further action. The service manager will progress all calls to ensure adherence to the contracted service as well as keeping the customer informed as to the status of all outstanding jobs

Quality

All service calls are administered from our computerised control centre. The distribution of engineering resources provides UAE customers with contractual options from 2 Hour Response to a time and materials service for ad hoc work.

Every fault logged by our computerised service desk is allocated a numerical fault number for identification purposes. We will always endeavour to allocate dedicated engineers to customers’ sites, who will become familiar with the sites in order to maximise the efficiency of serving the account.

All engineers are dispatched with a detailed worksheet, which will indicate the grade of service and any other special conditions relating to the arrangement.

The worksheet will be signed off by the customer and a copy retained which will have all the details of times, dates, engineer's details of further action. The service manager will progress all calls to ensure adherence to the contracted service as well as keeping the customer informed as to the status of all outstanding jobs